Terms of Service

Terms of Service

Effective Date: March 20, 2026
Company: EffiQ Technology Solutions Inc.
Website: effiqt.com

These Terms of Service (“Terms”) constitute a legally binding agreement between you (the individual or legal entity you represent, collectively “you” or “Client”) and EffiQ Technology Solutions Inc. (“EffiQ,” “we,” “us,” or “our”), incorporated in Ontario, Canada.

By accessing our website at effiqt.com, submitting a consultation request, executing a Statement of Work or Master Services Agreement, or using any EffiQ product or service, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services.

Note: These Terms apply to your use of the effiqt.com website and general service inquiries. The terms governing specific consulting engagements, software access, and professional services are set out in your Master Services Agreement (MSA) and applicable Statements of Work (SOWs). In the event of a conflict, your MSA takes precedence.


1. Description of Services

EffiQ provides the following categories of services:

  • WMS Consulting: Implementation, migration, optimization, and managed support for Manhattan Associates (Active WMS, SCALE, ProActive) and Infios WMS platforms.
  • Microsoft D365 ERP: Cloud ERP implementation, migration, integration, and optimization for Microsoft Dynamics 365 Finance & Supply Chain Management.
  • IT Staff Augmentation: Placement of qualified supply chain and enterprise technology professionals on a contract or project basis.
  • Data & AI Services: Cloud data platform architecture, data engineering, analytics, and generative AI integration using tools including Snowflake, Azure, AWS, and Power BI.
  • VisiQ Platform: A proprietary execution intelligence platform providing real-time WMS/ERP dashboards, KPI monitoring, and AI-powered anomaly detection.
  • NaviQ AI Copilot: A proprietary natural language interface enabling operational teams to query WMS, ERP, and carrier data in plain English.

EffiQ reserves the right to modify, discontinue, or add services at any time. Changes to services under active engagements are governed by your MSA and SOW change control procedures.


2. Eligibility

Our website and services are intended for business use by adults aged 18 and over. By using our services, you represent and warrant that:

  • You are at least 18 years of age
  • You have the legal authority to bind the organization you represent, if applicable
  • Your use of our services is lawful in your jurisdiction
  • All information you provide to EffiQ is accurate and current

3. Consulting Engagements

Professional consulting services are governed by a separate Master Services Agreement (MSA) and one or more Statements of Work (SOWs) that define scope, deliverables, timelines, and fees.

Unless otherwise specified in an SOW:

  • Engagements commence upon execution of the applicable SOW and receipt of any required deposit
  • EffiQ will assign qualified personnel to the engagement based on the specified skill set
  • Scope changes must be documented through a written Change Order process
  • Client is responsible for providing timely access to personnel, systems, and information necessary for project delivery
  • Delays caused by Client’s failure to provide required access or approvals do not extend delivery obligations or limit EffiQ’s right to invoice for time incurred

4. VisiQ & NaviQ Platform Terms

Access to the VisiQ Platform and NaviQ AI Copilot is provided subject to a separate subscription or license agreement. The following general terms apply:

4.1 License Grant

EffiQ grants you a limited, non-exclusive, non-transferable license to access and use the platform(s) for your internal business operations during the subscription term.

4.2 Restrictions

You may not sublicense, resell, reverse engineer, decompile, or create derivative works from the platforms without prior written consent from EffiQ.

4.3 Client Data

You retain ownership of operational data you input into the platforms. You grant EffiQ a limited license to process this data solely to provide and improve the service.

4.4 AI-Generated Outputs

NaviQ AI Copilot generates responses based on your connected data. EffiQ does not warrant the accuracy of AI-generated outputs. You are responsible for verifying information before making operational decisions.

4.5 Platform Availability

EffiQ will use commercially reasonable efforts to maintain platform availability. Planned maintenance will be communicated in advance. EffiQ is not liable for downtime caused by third-party infrastructure providers.


5. Intellectual Property

5.1 EffiQ’s Intellectual Property

All content on the effiqt.com website, including text, graphics, logos, and software, is the property of EffiQ Technology Solutions Inc. or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without express written permission.

5.2 Proprietary Platforms

VisiQ, NaviQ, and all underlying code, algorithms, models, data structures, and methodologies remain the exclusive property of EffiQ regardless of any customization performed for a Client.

5.3 Deliverables

Unless otherwise agreed in writing in an SOW, custom deliverables developed specifically for a Client (excluding EffiQ’s pre-existing IP and tools) will be assigned to the Client upon full payment of all outstanding fees.

5.4 Feedback

Any feedback, suggestions, or ideas you provide regarding our services may be used by EffiQ without restriction or compensation.


6. Confidentiality

Both parties acknowledge that, in the course of an engagement, each may receive or have access to confidential information belonging to the other. Each party agrees to:

  • Keep all Confidential Information strictly confidential and protect it with at least the same degree of care used to protect its own confidential information
  • Not disclose Confidential Information to any third party without prior written consent, except as required by law
  • Use Confidential Information only for the purposes of the engagement

These obligations survive termination of any engagement for a period of three (3) years, unless the information constitutes a trade secret, in which case obligations continue for as long as the information remains a trade secret.

Confidential Information does not include information that is or becomes publicly known through no fault of the receiving party, was already known to the receiving party, or is independently developed without reference to the disclosing party’s information.


7. Payment & Fees

Fees for consulting services, platform subscriptions, and staff augmentation are set out in the applicable SOW or subscription agreement. Unless otherwise stated:

  • Invoices are due within 30 days of the invoice date
  • All fees are quoted in Canadian dollars (CAD) unless expressly stated otherwise
  • Fees are exclusive of applicable taxes (GST/HST and any other applicable taxes), which will be added to invoices as required
  • Overdue invoices may bear interest at 1.5% per month (18% per annum) from the due date
  • EffiQ reserves the right to suspend services for accounts with outstanding balances more than 30 days overdue, upon 5 business days’ written notice
  • All fees paid are non-refundable except as expressly stated in an applicable SOW

8. Acceptable Use

When using our website or platforms, you agree not to:

  • Use our services for any unlawful purpose or in violation of any applicable law or regulation
  • Attempt to gain unauthorized access to any EffiQ system, network, or data
  • Transmit any malicious code, viruses, or other harmful content
  • Interfere with the integrity or performance of our website or platforms
  • Scrape, crawl, or extract data from our website or platforms without authorization
  • Impersonate EffiQ or any other person or entity
  • Use our platforms in a manner that violates the terms of third-party systems integrated with our services (e.g., Manhattan Associates, Microsoft, Infios)

EffiQ reserves the right to suspend or terminate access for any user or organization that violates these acceptable use requirements.


9. Disclaimers

Our website and services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Warranties that services will be uninterrupted, error-free, or free from harmful components
  • Warranties regarding the accuracy, reliability, or completeness of any content, including AI-generated outputs from NaviQ

EffiQ does not warrant specific outcomes from consulting engagements. Results depend on factors including Client readiness, system complexity, data quality, and third-party platform behaviour outside EffiQ’s control.

Third-party platforms: EffiQ is an independent consulting firm. References to Manhattan Associates, Infios, Microsoft, Snowflake, AWS, and other platforms do not imply an endorsement by or formal partnership with those organizations. Platform licensing and support obligations remain between Client and the respective platform vendor.


10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • EffiQ’s total aggregate liability to you for any claim arising out of or related to these Terms or our services shall not exceed the greater of: (a) the total fees paid by you to EffiQ in the twelve (12) months preceding the claim, or (b) CAD $5,000.
  • EffiQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill, even if advised of the possibility of such damages.
  • These limitations apply regardless of the legal theory under which the claim is brought (contract, tort, negligence, strict liability, or otherwise).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages. In such jurisdictions, EffiQ’s liability is limited to the fullest extent permitted by law.


11. Indemnification

You agree to indemnify, defend, and hold harmless EffiQ and its officers, directors, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • Your breach of these Terms
  • Your violation of any applicable law or third-party right
  • Your use of our services in a manner not authorized by EffiQ
  • Content or data you provide to EffiQ that infringes any third-party intellectual property or privacy right

12. Term & Termination

These Terms apply as long as you access our website or use any EffiQ service. For specific engagements, the term is defined in the applicable SOW or subscription agreement.

12.1 Termination by Client

You may terminate a consulting engagement or subscription in accordance with the notice requirements set out in your MSA or SOW. Early termination fees may apply as specified in those documents.

12.2 Termination by EffiQ

EffiQ may suspend or terminate your access to our services or website with written notice for:

  • Material breach of these Terms or your MSA/SOW that is not cured within 15 days of written notice
  • Non-payment of overdue invoices
  • Insolvency or bankruptcy proceedings initiated against you
  • Conduct that poses a legal risk to EffiQ or its other clients

12.3 Effect of Termination

Upon termination, your right to use our platforms ceases immediately. Provisions regarding intellectual property, confidentiality, payment of outstanding fees, indemnification, and limitation of liability survive termination.


13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or our services that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Ontario, Canada. You consent to the personal jurisdiction of such courts and waive any objection to venue.

Before initiating formal proceedings, both parties agree to attempt in good faith to resolve any dispute through senior-level negotiation for a period of not less than thirty (30) days following written notice of the dispute.


14. Changes to These Terms

EffiQ reserves the right to update these Terms from time to time. We will provide notice of material changes via our website or direct communication. Your continued use of our services following any update constitutes acceptance of the revised Terms.


15. Contact Us

For questions about these Terms or to report a violation, please contact us:

EffiQ Technology Solutions Inc.
136 Guelph St #2, Halton Hills, ON L7G 4A1, Canada
Email: contact@effiqt.com

India office: 4th floor 406, Manjeera Trinity Corporate, Kukatpally Housing Board Colony, Hyderabad, Telangana 500072, India

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