Privacy Policy

Effective Date: March 20, 2026
Company: EffiQ Technology Solutions Inc.
Website: effiqt.com

This Privacy Policy explains how EffiQ Technology Solutions Inc. (“EffiQ,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our website, consulting services, and software products. It is governed by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Who We Are

EffiQ Technology Solutions Inc. is a supply chain and enterprise technology consulting firm incorporated in Ontario, Canada. We provide WMS and ERP consulting services (including Manhattan Associates, Infios, and Microsoft Dynamics 365), IT staff augmentation, data and AI services, and proprietary software products including the VisiQ execution intelligence platform and NaviQ AI Copilot.

Our registered office is located at 136 Guelph St #2, Halton Hills, ON L7G 4A1, Canada. We also operate an office in Hyderabad, India.

2. Information We Collect

2.1 Information You Provide Directly

Name, email address, phone number, and job title submitted via contact or consultation request forms
Company name, industry, and operational details shared during sales conversations or client onboarding
Résumés and career information submitted through our Careers page
Communications sent to us by email at contact@effiqt.com

2.2 Information Collected Automatically

IP address, browser type, device identifiers, and operating system
Pages visited, time on site, referral source, and clickstream data
Cookie identifiers and session data (see Section 6)

2.3 Information from Client Engagements

Operational data, system configurations, and warehouse or ERP data shared with us to deliver consulting services
Access credentials to client systems provided for implementation or support purposes

Note: Data shared within the context of a consulting engagement (e.g., WMS configuration data, ERP records, warehouse metrics) is governed by the terms of your Master Services Agreement and any applicable Data Processing Agreement, not solely this Privacy Policy.

3. How We Use Your Information

We use the information we collect to:

Respond to consultation requests, inquiries, and support tickets
Deliver and manage our consulting services and software products (VisiQ, NaviQ)
Process job applications and manage hiring workflows
Send service-related communications including project updates and invoices
Send marketing emails about our services, insights, and case studies — only with your consent or where permitted by law
Improve our website and user experience through analytics
Comply with legal obligations and enforce our agreements
Detect and prevent fraud or unauthorized access to our systems

We do not sell your personal information to third parties.

4. Legal Basis for Processing

Under PIPEDA, we collect and use personal information only with your knowledge and consent, or as otherwise permitted by law. Our legal bases include:

Consent: For marketing communications and non-essential cookies. You may withdraw consent at any time.
Contract: To fulfill our obligations under service agreements and statements of work.
Legitimate interests: To operate our business, improve our services, and maintain security, where these interests are not overridden by your privacy rights.
Legal obligation: Where we are required to process information under applicable law.

5. Sharing Your Information

We do not share personal information except in the following circumstances:

Service providers: Third-party vendors who assist in delivering our services (e.g., cloud hosting on AWS and Azure, CRM platforms, email delivery, analytics tools). These providers are bound by confidentiality obligations and may not use your data for their own purposes.
Platform partners: Where you engage EffiQ for Manhattan Associates, Infios, or Microsoft D365 implementations, relevant engagement data may be shared with those platform vendors as required to deliver the service.
Legal requirements: Where disclosure is required by law, court order, or regulatory authority.
Business transfers: In connection with a merger, acquisition, or sale of assets, subject to customary confidentiality obligations.
With your consent: For any other purpose with your explicit agreement.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies. These fall into three categories:

Essential cookies: Required for core site functionality. These cannot be disabled and do not require consent.
Analytics cookies: Help us understand how visitors interact with our site, such as pages visited and time on page, to improve content and usability.
Marketing cookies: Used to deliver relevant advertising and measure campaign performance.

When you visit our site, you will be presented with a cookie consent banner. You may accept all cookies, reject non-essential cookies, or customize your preferences at any time. You can also manage cookies through your browser settings, though this may affect certain site functionality.

7. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law:

Contact and inquiry data: Retained for up to 2 years following last contact, unless you request deletion sooner.
Client engagement data: Retained for the duration of the engagement and for a minimum of 7 years thereafter to satisfy legal, accounting, and regulatory requirements.
Job application data: Retained for 12 months following the close of a hiring process, unless you are hired, in which case it becomes part of your employment record.
Website analytics data: Aggregated and anonymized; typically retained for up to 26 months.

When data is no longer required, it is securely deleted or anonymized in accordance with our data management procedures.

8. Security

EffiQ implements technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit (TLS) and at rest where applicable
Access controls limiting data access to authorized personnel on a need-to-know basis
Regular security reviews and vulnerability assessments
Employee training on data handling and confidentiality obligations

No transmission over the internet or electronic storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

9. Your Rights Under PIPEDA

Under Canada’s privacy legislation, you have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request that inaccurate or incomplete information be corrected
Withdrawal of consent: Withdraw consent for non-essential uses of your information at any time
Deletion: Request deletion of your personal information, subject to legal retention obligations
Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca if you believe we have not handled your information appropriately

To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days of receiving your request.

10. International Data Transfers

EffiQ operates offices in Canada and India. Personal information may be processed in either jurisdiction. We also engage cloud infrastructure providers including AWS and Microsoft Azure, whose services may involve data processing in the United States or other countries.

Where personal information is transferred outside Canada, we ensure appropriate safeguards are in place consistent with PIPEDA requirements. By using our services, you acknowledge that your information may be processed in jurisdictions with different privacy laws than your own.

11. Children’s Privacy

Our services are directed exclusively at businesses and enterprise professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Contact Us

For questions, access requests, or complaints regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

EffiQ Technology Solutions Inc.
136 Guelph St #2, Halton Hills, ON L7G 4A1, Canada
Email: contact@effiqt.com

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you have unresolved concerns.

We may update this Privacy Policy from time to time. Material changes will be communicated via our website. Your continued use of our services following any update constitutes acceptance of the revised policy.